Terms & Conditions lobi89 — Platform Rules You Need to Know

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and lobi89 ("Platform", "us"). This document governs your use of all services, games, and features provided through the lobi89 website and its official mobile app.

By accessing, registering, logging in, or using any part of the lobi89 platform in any form, you automatically agree to comply with and be fully bound by these Terms. This agreement covers all activities you carry out on the platform, including but not limited to playing games, making deposits, claiming bonuses, and contacting our customer support team.

To register and use the lobi89 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration and during use of the platform;
• Be legally competent to enter into a valid and binding agreement;
• Not residing in any jurisdiction where participation in online gaming is prohibited or restricted by law;
• Not currently serving a voluntary or enforced self-exclusion period;
• Acting on your own behalf only and not under the instruction of or on behalf of any third party.

Each player is only permitted to hold one (1) active account only at lobi89. Registration of more than one account by the same individual — whether using a different name, phone number, email address, bank account number, or IP address — is strictly prohibited and constitutes a serious violation of these Terms.

During the registration process, you are required to provide accurate, truthful, and up-to-date information. Details provided — including your full name, date of birth, mobile number, and bank account information — must match your official identification documents.

• You are solely responsible for maintaining the confidentiality of your account password;
• All activities conducted under your account are your sole responsibility;
• If you suspect your account has been accessed without authorisation, contact our customer support immediately;
• Lobi89 reserves the right to request supporting documents at any time to verify your identity as part of the ongoing KYC process.

Lobi89 accepts a wide range of payment methods popular in Malaysia, including FPX, local interbank transfers, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed through fully encrypted, secure channels with no hidden fees.

Deposit: Deposits are processed instantly once the transaction is confirmed by the payment provider. The minimum deposit is RM 20 and the maximum deposit limit is subject to your own bank account or e-wallet limits.

Withdrawal: Withdrawal requests will be processed within 5 to 30 minutes depending on the selected payment method. All withdrawals may only be made to a bank account or e-wallet registered under the same member's name.

• The minimum withdrawal amount is RM 50 per transaction;
• Withdrawals to third-party bank accounts or e-wallets are strictly prohibited;
• Lobi89 reserves the right to request additional supporting documents before approving large withdrawals;
• Any withdrawal suspected to be linked to fraud or money laundering will be held pending investigation;
• Deposited funds must be wagered at least once before the first withdrawal is permitted.

Lobi89 offers a variety of bonuses and promotions from time to time, including a welcome bonus for new members, reload bonuses, weekly cashback, and a tiered loyalty program. All bonuses are subject to specific terms stated on the relevant promotions page.

• Each member is eligible to claim each type of bonus one time only unless otherwise stated;
• Bonuses cannot be directly converted to cash until the rollover requirements have been met;
• Lobi89 reserves the right to void any bonus obtained through fraudulent means, exploitation, or abuse;
• Using multiple accounts to claim the same bonus is prohibited and will result in the closure of all associated accounts;
• Lobi89 reserves the right to modify or withdraw any promotion at any time without prior notice;
• Winnings from free spins are subject to the maximum win cap stated in the relevant promotion's terms.

All games available on the lobi89 platform — including slots, live casino, fish shooting, sports betting, and e-sports betting — are operated by internationally licensed game providers. The specific rules for each game are stated within the game interface itself.

• All game outcomes are determined by an RNG system that has been audited and certified by independent international bodies;
• Players are responsible for understanding the rules of each game before placing their bets;
• Any technical interruptions during gameplay will be resolved based on system records maintained by lobi89 and the relevant game provider;
• Lobi89 is not liable for any losses suffered as a result of internet connectivity failure on the player's end;
• Game results recorded in the lobi89 system are final and binding unless a verifiable technical error has occurred.

Lobi89 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. Accordingly, the following conduct is strictly prohibited on our platform:

• Use of automated software, bots, or any technological tools to gain an unfair advantage in games;
• Collusion between two or more players to manipulate game outcomes;
• Use of abusive, threatening, or discriminatory language when communicating with the customer support team;
• Attempting to hack, attack, or disrupt the stability of lobi89's systems and infrastructure;
• Money laundering through deposit and withdrawal activities on the lobi89 platform;
• Making false claims or providing misleading information to the customer support team.

Lobi89 reserves the right to suspend, restrict, or close any member account at any time for reasons including but not limited to:

• Breach of any provision in these Terms and Conditions;
• Suspected fraudulent activity, money laundering, or misuse of the platform;
• Failure to complete the KYC verification process within the specified timeframe;
• A self-exclusion request submitted by the member themselves;
• Instructions from the relevant authorities or regulatory bodies.

In the event of account closure unrelated to any breach of terms, valid cash balances (excluding bonuses that have not met the rollover requirements) will be returned to the member within 7 business days.

To the extent permitted by applicable law, lobi89 shall not be liable for any direct, indirect, consequential, or special losses arising from the use of or inability to use our platform, including:

• Financial losses incurred as a result of game outcomes;
• Service disruptions due to scheduled or unplanned system maintenance;
• Losses arising from unauthorised access to your account caused by your own negligence;
• Any software or hardware failure occurring during use of the platform;
• The accuracy or completeness of third-party information displayed on the platform.

Lobi89 operates on an "as-is" basis and makes no guarantee of uninterrupted platform availability. However, we are committed to maintaining a platform uptime of 99.9% and will notify members in advance of any scheduled maintenance that may affect availability.

Lobi89 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Such changes will take effect immediately upon being published on our website, unless a different effective date is specified.

For material changes that significantly affect the rights or responsibilities of members, lobi89 will provide at least 7 days before those changes take effect via registered email or in-platform notification.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, the lobi89 team is always ready to assist. You may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly through the lobi89 platform;
• Support Email: [email protected] — response within 2–4 hours;
• Support Languages: Malay and English.